The terms that govern your journey with AVEC TOI Collection.
Last updated: 7 August 2026
1. Scope and provider
These terms and conditions apply to all travel services offered by HolidayHome Solutions GmbH, Wrangelstraße 19, 10997 Berlin, Germany (“we”, “us”), operating under the brand AVEC TOI Collection, and to all contracts concluded with our clients (“you”). Deviating terms of the client do not apply unless we have expressly agreed to them in writing.
2. Our role
Depending on the composition of your journey, we act in one of two roles. We state which role applies expressly in your personal proposal and in our confirmation, before you book.
As intermediary — our standard role. We select, arrange and coordinate the individual services of your journey, such as accommodation, transfers and experiences, on your behalf. The contracts for these services are concluded directly between you and the respective provider, whose own terms and conditions apply. Each provider invoices you directly. Our responsibility is limited to the careful selection and arrangement of the services. For this activity we receive a commission from the respective providers.
As tour operator — by exception and by prior agreement. Where you wish to receive a single contract and a single invoice from us for a journey consisting of several travel services, we act as the organiser of a package tour within the meaning of Sections 651a et seq. of the German Civil Code (BGB). In this case the travel contract is concluded between you and us, and statutory insolvency protection applies. We provide you with the certificate of insolvency insurance together with our booking confirmation and before any payment becomes due. We agree this role with you expressly before booking.
3. Proposal and conclusion of contract
All proposals we send you are non-binding. Planning and proposal preparation are complimentary and do not oblige you to book.
Where we act as intermediary, the contract for each service is concluded between you and the respective provider under that provider's terms, once the provider confirms the booking. We forward your booking requests, coordinate the confirmations and provide you with an overview of all bookings, dates and amounts.
Where we act as tour operator, a contract is concluded between you and us when you confirm our proposal in writing (email is sufficient) and we send you our booking confirmation. The content of the booking confirmation is decisive for the scope of the services owed.
4. Prices and payment
All prices are stated in euros and include statutory VAT where applicable.
Where we act as intermediary, each service is shown individually with its own price and its provider. You pay each provider directly, according to that provider's payment terms and deadlines, which we state in your proposal before you book. We do not accept payments on behalf of providers. Any total shown is the sum of the individual services and is given for your overview only.
Where we act as tour operator, the total price applies as stated in our booking confirmation. Unless agreed otherwise, a deposit of 20 % of the total price is due upon receipt of our invoice; the remaining balance is due 30 days before the start of the journey. For bookings made within 30 days of departure, the full amount is due immediately.
Where individual providers require full payment at the time of booking, a different payment schedule may apply. This is stated transparently in your proposal before you book.
5. Services
The scope of the contractual services results exclusively from your personal proposal together with the booking confirmations of the respective providers or, where we act as tour operator, our own booking confirmation. Descriptions on our website are illustrations of what we can compose and do not constitute a binding offer. Special requests and complimentary gestures beyond the confirmed services are voluntary and do not establish a legal claim.
6. Changes and cancellation by you
You may cancel at any time before departure. Where we act as tour operator, we are entitled to reasonable compensation in accordance with Section 651h BGB. Where we act as intermediary, the cancellation conditions of the respective provider apply exclusively; we do not charge a cancellation fee of our own. The applicable cancellation conditions of the underlying service providers, for example hotels, villas, transfer and experience providers, are passed on to you transparently and are stated individually in your proposal before you book. Where those conditions allow free cancellation within a certain period, this benefit is passed on to you in full. We recommend reviewing the cancellation terms stated in your proposal carefully before confirming.
Rebooking requests (changes of date, destination or hotel) will be accommodated where the underlying providers allow it; any resulting additional costs will be communicated to you before implementation.
7. Changes and cancellation by us
Where we act as tour operator, we may only make significant changes to confirmed services or cancel the journey under the conditions set out in Sections 651g et seq. BGB, for example where unavoidable, extraordinary circumstances prevent the performance of the journey. In such cases you will be informed without undue delay and, where required by law, offered a refund or an alternative of at least equivalent value.
Where we act as intermediary, changes and cancellations by a provider are governed by that provider's terms. We inform you without undue delay and assist you in arranging an alternative.
8. Your obligations
You are responsible for complying with all passport, visa, customs, foreign exchange and health regulations applicable to your journey, including those for any children travelling with you. We will point out relevant requirements for your destination as known to us at the time of booking, but the responsibility for meeting them rests with you. Costs and disadvantages arising from non-compliance (for example denied boarding or entry) are borne by you.
Please notify any defect in the travel services without undue delay. Where we act as tour operator, please notify us so that we can remedy it (Section 651o BGB). Where we act as intermediary, please notify the provider on site and inform us, so that we can support you.
9. Travel insurance
Travel insurance is not included in our prices. We strongly recommend concluding travel cancellation insurance as well as international health insurance covering repatriation. We do not broker insurance products ourselves.
10. Extraordinary circumstances
Where unavoidable, extraordinary circumstances such as natural disasters, epidemics, war or official orders significantly affect the performance of the journey and we act as tour operator, the statutory provisions of German package travel law apply, in particular Sections 651h (4) and 651l BGB. Where we act as intermediary, the terms of the respective provider and the applicable statutory provisions govern.
11. Liability
Where we act as intermediary, we are liable solely for the careful selection and arrangement of the provider, not for the performance of the arranged service itself. Where we act as tour operator, our liability for travel defects is governed by Sections 651i et seq. BGB; our liability for damages other than bodily injury is limited to three times the travel price, insofar as the damage was caused neither intentionally nor through gross negligence. Claims arising from tort and mandatory statutory liability remain unaffected.
12. Applicable law and jurisdiction
The law of the Federal Republic of Germany applies. If you are a consumer with habitual residence in another EU member state, mandatory consumer protection provisions of that state remain unaffected. For consumers, the statutory places of jurisdiction apply.
13. Final provisions
Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.