The terms that govern your journey with AVEC TOI Collection.
Last updated: 21 July 2026
1. Scope and provider
These terms and conditions apply to all travel services offered by HolidayHome Solutions GmbH, Wrangelstraße 19, 10997 Berlin, Germany (“we”, “us”), operating under the brand AVEC TOI Collection, and to all contracts concluded with our clients (“you”). Deviating terms of the client do not apply unless we have expressly agreed to them in writing.
2. Our role
Depending on the composition of your journey, we act in one of two roles, which we will always state clearly in your personal proposal.
As tour operator: Where we compose a journey consisting of several travel services (for example accommodation, transfers and experiences) and offer it to you at a total price, we act as the organiser of a package tour within the meaning of Sections 651a et seq. of the German Civil Code (BGB). In this case, the travel contract is concluded between you and us.
As intermediary: For individual services that we arrange on your behalf with a third-party provider (for example a yacht charter concluded directly with the charter company), we act solely as an intermediary. In this case, the contract is concluded directly between you and the respective provider, whose own terms and conditions apply; our responsibility is limited to the careful arrangement of the service.
3. Proposal and conclusion of contract
All proposals we send you are non-binding invitations to book. A contract is concluded when you confirm our proposal in writing (email is sufficient) and we send you our booking confirmation together with the invoice. The content of the booking confirmation is decisive for the scope of the services owed. Planning and proposal preparation are complimentary and do not oblige you to book.
4. Prices and payment
All prices are total prices in euros and include all services listed in the booking confirmation as well as statutory VAT where applicable. Unless stated otherwise in your booking confirmation, a deposit of 20% of the total price is due upon receipt of the invoice; the remaining balance is due 30 days before the start of the journey. For bookings made within 30 days of departure, the full amount is due immediately.
Where individual service providers require immediate full payment at the time of booking, a different payment schedule may be agreed for your journey; in that case it will be stated transparently in your personal proposal before you book. Where we act as intermediary only, payment is made directly to the respective provider under its own terms.
5. Services
The scope of the contractual services results exclusively from your personal proposal and our booking confirmation. Descriptions on our website are illustrations of what we can compose and do not constitute a binding offer. Special requests and complimentary gestures beyond the confirmed services are voluntary and do not establish a legal claim.
6. Changes and cancellation by you
You may cancel the journey at any time before departure. If you cancel, we are entitled to reasonable compensation in accordance with Section 651h BGB. The applicable cancellation conditions of the underlying service providers (for example hotels, villas, transfer and experience providers) are passed on to you transparently and are stated individually in your proposal and booking confirmation before you book. Where those conditions allow free cancellation within a certain period, this benefit is passed on to you in full. We recommend reviewing the cancellation terms stated in your proposal carefully before confirming.
Rebooking requests (changes of date, destination or hotel) will be accommodated where the underlying providers allow it; any resulting additional costs will be communicated to you before implementation.
7. Changes and cancellation by us
We may only make significant changes to confirmed services or cancel the journey under the conditions set out in Sections 651g et seq. BGB, for example where unavoidable, extraordinary circumstances prevent the performance of the journey. In such cases you will be informed without undue delay and, where required by law, offered a refund or an alternative of at least equivalent value.
8. Your obligations
You are responsible for complying with all passport, visa, customs, foreign exchange and health regulations applicable to your journey, including those for any children travelling with you. We will point out relevant requirements for your destination as known to us at the time of booking, but the responsibility for meeting them rests with you. Costs and disadvantages arising from non-compliance (for example denied boarding or entry) are borne by you.
Please notify us of any defect in the travel services without undue delay during the journey so that we can remedy it (Section 651o BGB).
9. Travel insurance
Travel insurance is not included in our prices. We strongly recommend concluding travel cancellation insurance as well as international health insurance covering repatriation. We do not broker insurance products ourselves.
10. Extraordinary circumstances
Where unavoidable, extraordinary circumstances (such as natural disasters, epidemics, war or official orders) significantly affect the performance of the journey, the statutory provisions of German package travel law apply, in particular Sections 651h (4) and 651l BGB.
11. Liability
Where we act as tour operator, our liability for travel defects is governed by Sections 651i et seq. BGB. Our liability for damages other than bodily injury is limited to three times the travel price, insofar as the damage was caused neither intentionally nor through gross negligence. Where we act as intermediary only, we are liable solely for the careful selection and arrangement of the provider, not for the performance of the arranged service itself. Claims arising from tort and mandatory statutory liability remain unaffected.
12. Applicable law and jurisdiction
The law of the Federal Republic of Germany applies. If you are a consumer with habitual residence in another EU member state, mandatory consumer protection provisions of that state remain unaffected. For consumers, the statutory places of jurisdiction apply.
13. Final provisions
Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.